For your team · Civil servants
AI in the public service, with the accountability intact.
Correspondence, minutes, reports and citizen communications are most of the working week, and they are also the work where a wrong sentence has consequences. The point is not to remove the officer from the loop — it is to move the drafting off their desk and leave the judgement where it belongs.
What the work looks like
Not features. The tasks this role actually brings, and what changes about them.
What people finish able to do
Taken from the course itself, not written for this page.
Find the places in your daily workload — correspondence, minutes, reports, citizen communications — where AI genuinely improves both speed and service quality.
Write structured prompts that produce drafts fit for official use, rather than generic text you have to rewrite.
Check AI output for accuracy and appropriateness before it enters an official document or goes out to a citizen.
Protect citizen data and maintain public trust by applying the Civil Service AI Safety Protocol.
Turn AI use into a working habit with a concrete 30-day adoption plan built around a real government working week.
Keep the accountability that belongs to the officer clearly distinct from the drafting AI can carry.
Citizen data cannot leave the perimeter.
Which is the reason the on-premise deployment exists, with an air-gapped option, and why retrieval sends passages rather than documents. The classification question is answered by where you run it, not by a policy setting inside a product someone else hosts.
The course written for this role
AI+ for Civil Servants
Delivering Better Public Services with AI
6 modules · 117 lessons · 3h 14m of video
- AI in Government and What It Can Do for Your Work
- How to Prompt AI
- AI for Everyday Office Tasks
- Communicating with Citizens
- Working with Data and Reports
- AI Safety, Daily Habits, and Your 30-Day Plan
2 courses written for this work
The lead course above, and the rest of the library for this cluster. Each has its own curriculum, its own assessment and its own certificate.
What this role asks
Taken from the courses themselves. These are the questions the people who wrote them kept being asked.
Do I need any technical background?
No. The course is written for junior-to-mid civil servants whose day is documents and correspondence, not for technology specialists. Everything is taught from a standing start.
Is it acceptable to use AI on government work?
It depends entirely on how it is used, which is what the course establishes. You learn which tasks are appropriate, what must never be entered into a tool, and how output is checked before it becomes an official record.
What about citizen data and confidentiality?
This is central to the course. The Civil Service AI Safety Protocol covers handling citizen information, what stays out of a prompt, and the practices that keep public trust intact.
My agency has no AI policy yet. Can I still apply this?
Yes. The safety protocol and review habits taught here are designed to be defensible in the absence of a formal policy, and to remain valid once one arrives.
Will this be relevant to my specific role?
The course is built around work shared across administrative officers, records management officers, HR officers, customer service officers, and policy support officers — correspondence, documentation, and citizen communication.
How long before this changes how I work?
The course closes with a 30-day adoption plan that fits AI into your existing routine, so the change accumulates through normal work rather than requiring dedicated project time.
A pilot runs on your own documents, with the people who would actually use it, and the reporting comes back to whoever has to answer for it.