Terms of Service
These Terms of Service govern your use of the AI+ Pro platform and services operated by AI PLUS LABS PTE LTD ("Company," "we," "our," or "us"), a company incorporated in Singapore and subject to Singapore law.
Acceptance of Terms
By accessing and using the AI+ Pro platform ("Platform", "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Description of Service
AI+ Pro is a secure AI platform for organizations, teams and individuals. The service includes:
- Access to multiple third-party AI models through a single workspace
- Document storage and retrieval, with query and search across your own material
- Image generation, a prompt library and task-specific applications
- Administrative controls, including access management, usage visibility and audit logs
- Where licensed by your organization: course delivery, assessments and certification
User Accounts
Account Creation
To access our services, you must create an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your contact information remains current
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities.
Course Access and Content
License to Use
Upon enrollment and payment, you receive a limited, non-exclusive, non-transferable license to access course content for personal professional development.
Content Restrictions
You agree not to:
- Share, redistribute, or resell course materials
- Record, copy, or reproduce course content without permission
- Use content for commercial purposes beyond personal development
- Reverse engineer or attempt to extract proprietary methodologies
Payment Terms and Consumer Rights
In short
Payment Terms
- All fees are in Singapore Dollars (SGD) unless otherwise specified
- Payment is due upon enrollment unless otherwise agreed
- Goods and Services Tax (GST) will be added where applicable
- Failed payments may result in suspended access
Consumer Rights and Refunds
In accordance with Singapore's Consumer Protection (Fair Trading) Act:
| Term | What applies |
|---|---|
| Cooling-off period | 5 working days for distance contracts over SGD 100 |
| Refund window | Refunds available within 14 days of purchase for courses not yet started |
| After course progress | No refunds after significant course progress (more than 25% completion) |
| Technical issues | Technical issues will be resolved promptly or refunds considered |
| How to request | Refund requests must be submitted in writing |
| Disputes | Consumer disputes may be referred to CASE (Consumers Association of Singapore) |
User Conduct
You agree to use the Platform responsibly and not to:
- Violate any applicable laws or regulations
- Interfere with or disrupt the Platform's operation
- Upload malicious code or attempt unauthorized access
- Harass, abuse, or harm other users or instructors
- Impersonate others or provide false information
- Use the Platform for any unlawful or prohibited purpose
Intellectual Property
Our Content
All course materials, including but not limited to text, graphics, logos, audio, video, software, and methodologies, are owned by AI PLUS LABS PTE LTD and protected by intellectual property laws.
User Content
You retain ownership of content you submit but grant us a license to use, modify, and display such content as necessary to provide our services.
Disclaimers and Limitations
In short
Service Availability
While we strive for continuous availability, we do not guarantee uninterrupted access to the Platform. Scheduled maintenance and technical issues may temporarily limit access.
Educational Outcomes
We provide high-quality educational content but cannot guarantee specific learning outcomes, career advancement, or business results. Success depends on individual effort and application.
Limitation of Liability
To the maximum extent permitted by law, AI PLUS LABS PTE LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Updates and Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Platform after changes constitutes acceptance of the new Terms.
Termination
Either party may terminate this agreement at any time. Upon termination:
- Your access to the Platform will cease
- All licenses granted to you will terminate
- You remain liable for any outstanding fees
- Provisions regarding intellectual property and liability survive termination
Governing Law and Jurisdiction
In short
These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the Singapore courts.
For consumer disputes, you may also:
- Contact CASE (Consumers Association of Singapore) for mediation
- File a complaint with the Small Claims Tribunal for claims under SGD 20,000
- Seek resolution through Singapore's Community Mediation Centre
Contact Information
For questions about these Terms of Service, please contact us:
- Company
- AI PLUS LABS PTE LTD
- UEN
- [To be provided - Singapore Unique Entity Number]
- Registered Address
- Singapore
- contact@aiplus.pro
- Response Time
- We aim to respond to legal inquiries within 5 business days
- Consumer Disputes
- Contact CASE at www.case.org.sg
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.